Quality Assurance
| Item | P | D | C | A |
|---|---|---|---|---|
| Targets for 2023 | Results in 2023 | Achievement | Targets for 2024 | |
| Quality Assurance |
|
|
★★★ |
|
|
★★★ |
|
Quality Assurance System
Based on its quality policy to “enhance quality management and offer products and services that satisfy our customers,” the Group is working to achieve ongoing improvement of the management system. In addition, we promote various activities by setting quality objectives such as improving the level of raw material management, strengthening manufacturing process control, improving the quality of analytical work, and utilizing the in-house Quality Assurance Liaison Committee.
Quality Assurance System Chart
Initiatives in Response to the Voice of the Customer
We strive to respond appropriately and promptly to complaints, delivery specifications, and various documents. The quality assurance departments at each plant respond to these comments from the customer's point of view. As a result, the speed of submission of various documents to customers has been increasing year by year. In addition, we are promoting the improvement of the level of quality control from a broad perspective by viewing complaints and requested items as opportunities for product improvement, process improvement, work improvement, equipment repair, and other improvements.
Reflecting customer requests and complaints in process/quality improvement and product development